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常見問題解答
1、可以在網上配鏡嗎?
答:可以。眼鏡其實是一種標準的產品,只要您知道了自己眼鏡的尺寸和準確的驗光處方,通過網站模擬試戴系統進行在線試戴,就可以找到合適的鏡框進行購買,我們可以保證您配鏡百分之百準確。
 
2、如何獲得驗光處方單?
答:網上配鏡,需要有適合您眼鏡現狀的驗光單,您可以通過“眼科醫療機構”、“眼鏡店”及“現在所配戴的眼鏡度數”來獲得驗光單。
 
3、加工、驗光的技術人員資質有保障嗎?
答:我們拿破侖擁有龐大的加工、驗光技術團隊,全部經過正規的院校專業培訓及考核,并取得國家級技術資格證書。
 
4、售后服務如何保障?
答: 拿破侖眼鏡承諾“30天無條件包退換”如果您購買的商品在保質期內出現質量問題(如裂開、大面積掉漆等情況),我們將免費換新。
 
5、我有銀行卡,可為什么不能在線支付?
答:請查看您的銀行卡是否有開通網上銀行或支付功能,如果沒有,則需要開通后才能支付。
 
6、我支付成功后,沒有收到貨怎么辦?
答:請您注意查看帳戶中的訂單狀態。如果您在規定的時間內沒有收到商品,請及時聯系在線客服人員,以便我們及時查找原因,確保在24小時內給您明確回復。
 
7、下單時可以指定送貨時間嗎?
答:可以,您下單時可以選擇“工作日送貨”、“周末送貨”等時間類型。另外,您還可以在訂單備注里填寫更具體的需求,我們會盡量滿足您的要求。
 
8、下單后何時可以收到貨?
答:(a)、在商品有現貨的情況下,廣東省內客戶,下單后一般1-2天可收到貨;
    (b)、其它地區用戶,將根據您的收貨地址及所選擇的配送方式而不同,一般到貨時間在1-7天;
    (c)、如果一些高度數的鏡片需要訂做,那么還應加上到廠家訂做鏡片的時間。
 
9、收貨時發現問題可以拒收嗎?
答:在簽收貨物時如發現貨物有損壞,請直接拒收退回我公司,相關人員將為您重新安排發貨。
 
10、買了眼鏡后發現有松緊不合適的情況該怎么辦?
答:我們在發貨前一般都嚴格按照正常標準調好,如果您戴上后還是覺得不合適,您可直接到當地傳統眼鏡店進行調整,一般都是免費的。
 
11、我買了產品,如果不滿意怎么辦?
答:站在顧客的立場,客觀地分析問題,我們絕不會因為一副眼鏡的價格而讓您不愉快。所以,英倫保羅眼鏡品牌鄭重承諾,客戶不滿意的產品,我們30天無條件包退換。
 
12、如何看待左右眼佩戴的隱形眼鏡具有不同生產批次問題?
答:很多隱形眼鏡用戶經常會遇到一副鏡片中,有不同生產日期的問題。這是因為廠家生產隱形眼鏡不是一副一副生產的,而是按照光度結合庫存情況生產的,零售店進貨也是根據光度的銷售情況,哪個光度缺貨就會補齊該光度的鏡片,消費者拿到手后雖然按照左右眼(一副)進行佩戴,但不能保證兩個光度有相同的生產日期。左右眼度數相同時,可以選擇盒裝多片,這樣能保證盒內眼鏡有相同的生產日期(一盒中的鏡片肯定是同一日期)。 
 
13、不同生產日期的產品會不會對用戶選擇、佩戴產品產生影響呢?
答:只要是保質期內、檢驗合格的產品就不會有影響。但也有顧客看到不同生產日期的彩色隱形眼鏡,顏色會有稍許差異,一個原因是因為本身度數不一樣會有深淺的差異,還有就是不同生產日期可能也會因為生產環境(溫濕度、氣壓等)而產生差異。如果顧客出現此類問題,可申請退換貨,詳見退換貨流程。
 
14、關于隱形眼鏡出現破損的說明
答:(1)隱形眼鏡生產廠家對隱形眼鏡破損認定為人為損壞,全新鏡片出廠時須經過多道機器掃描與人工檢驗工序,一般不會有鏡片破損現象。隱形眼鏡屬角膜接觸鏡,只要有任何微小破損或缺口都是無法正常配戴的(第一次都不能配戴),配戴會導致眼睛不適、疼痛,繼續配戴會嚴重損傷角膜。 
(2)經過我們大量用戶調查及連鎖眼鏡店隱形眼鏡配戴師信息返饋,99%的隱形眼鏡損壞是由于在取下隱形眼鏡放入雙聯盒時沒注意鏡片黏連在盒子邊緣而隨手擰上蓋子導致鏡片破損,或者由于配戴者在取戴時手指甲不小心損壞鏡片。
 
 
1,  I can be in online glasses?
Answer: yes. Glasses is actually a standard product, as long as you know the glasses on their own size and accurate optometry prescription, through the site simulation test wear system online trying to wear, you can find the right kind of frame to make a purchase, we can ensure you glasses to be 100% accurate.
 
2, how to get a prescription?
Answer: Online glasses and need to have for your glasses of optometry single, you can through the "eye care institutions", "glasses shop" and "now wear glasses degree" to obtain the optometry list.
 
3 technical personnel, processing, optometry qualification guaranteed?
Answer: our NPLEYE has the huge processing, optometry technical team, all through the normal colleges and universities of professional training and assessment, and achieved a national technical qualification certificate.
 
4, after-sales service how to protect?
Answer: NPLEYE glasses commitment "30 day unconditional returned package" if you buy the goods in the shelf life appear quality problems (such as dehiscence, large area off the paint, etc.), we will be free replacement.
 
5, I have a bank card, why can not online payment?
Answer: please check whether your bank card has opened online banking or payment function, if not, you need to open after the payment.
 
6, I paid the success, not received goods how to do?
Answer: please pay attention to check the order status in the account. If you do not receive the goods within the stipulated time, please contact the online customer service staff, so that we can find the reasons in time to ensure that within 24 hours to give you a clear reply.
 
7, you can specify the delivery time under the order it?
Answer: Yes, you can choose a single day delivery, weekend delivery and other types of time. In addition, you can also fill in the order notes in a more specific needs, we will try to meet your requirements.
 
8, after the order when you can receive the goods?
Answer: (a), in the case of goods have spot, Guangdong Province, the customer, after a single general 1-2 days to receive the goods;
And (b), and other regions, according to you receive goods address and select the distribution method and different, arrival time at 1-7 days;
(c), if a high number of lenses need to order, it should be added to the lens manufacturers to build time.
 
9, the receipt of goods found that the problem can be rejected?
Answer: in the receipt of goods, such as the discovery of the goods are damaged, please directly refuse to return to our company, the relevant personnel will be re arranged for you to ship.
 
10, after the purchase of glasses found that there is an elastic inappropriate situation of the how to do?
Answer: we are in strict accordance with the normal delivery before the normal standard tone, if you do not think it is appropriate to wear, you can directly to the local traditional optical shops to adjust, are generally free of charge.
 
11, I bought a product, if not satisfied with how to do?
Answer: stand in the customer's position, objectively analyze the problem, we will never let you unhappy because of the price of a pair of glasses. So, the YLEYE glasses brand solemn promise, customers are not satisfied with the products, we have 30 days unconditional return.
 
12, how to look at the left and right eye wearing contact lenses with different production batches of the problem?
Answer: a lot of contact lens users often encounter a pair of lenses, there are issues of different production date. Because it is invisible glasses are not a pair of a pair of production of the manufacturers, but according to the luminosity with inventory production and retail purchase is according to the luminosity of the sales, which photometric shortage will be filled the luminosity of the lenses, consumers get their hands on the while wearing in accordance with the left and right eyes (a pair of), but can not guarantee that the two luminosity has the same production date. About eyes. The choice of boxed multi chip, which can ensure the glasses in the box with the same production date (a box of the lenses must be the same date).  
 
13, different production date of the product will not choose, wear products have an impact on it?
Answer: as long as the shelf life, the inspection of qualified products will not have an impact. But there are also customers to see the different production date of color contact lenses, the color will be slightly different. One reason is because itself degree is not the same depth differences, there is a different production date may also because the production environment (temperature, humidity, pressure, etc.) and produced the difference. If the customer can apply for such a problem, return, see return procedure.
 
14, contact lenses on the emergence of a broken note
Answer: 
(1) the contact lens manufacturers to identify the damage of contact lenses is a man-made damage, the new lenses must be manufactured through a multi pass machine scanning and manual inspection procedures, there is no damage to the lens. Invisible glasses is a corneal contact lens, as long as there is any minor damage or gap is unable to normal wear (for the first time are not wear) wear will lead to eye discomfort, pain, continue to wear will seriously damage the cornea.  
(2) after we have a lot of user survey and glasses chain store invisible glasses Wear a teacher information fed back, 99% of the contact lens damage is due to remove the contact lenses into the double box didn't notice when lens viscosity even at the edge of the box and readily screw on the lid lead to the damage of lens, or because the wearer in take time to wear nail accidentally damage to the lens.
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